The Digital Support Officer role presents an excellent opportunity to join our Digital Operations team at Connected Libraries to enhance the quality, customer experience, and ongoing success of our library community services.
This position demands initiative, teamwork, and a focus on reusable solutions, all while adhering to ITIL best practices. 

About us:

Connected Libraries are located in the City of Casey, which is one of Victoria’s largest, fastest growing and most diverse municipalities. We serve our community with 5 Libraries, a Library Lounge, 3 sets of 24/7 library lockers and a growing outreach service that extends across the municipality.

About the role:

As a Digital Support Officer, you’ll be responsible for assisting end-users and ensuring the seamless operation of IT systems and services across Connected Libraries. Your tasks will include troubleshooting hardware and software issues, managing service requests, and maintaining high standards of customer service. The role also requires effective collaboration with various stakeholders, such as end-users, vendors, and team members, to ensure smooth IT operations and improve service delivery. 

About you:

You will have:

• Experience with office automation products, databases, and remote support tools 
• Capacity to diagnose and resolve technical issues 
• Strong attention to detail and analytical skills 
• Excellent interpersonal and communication skills, with the ability to engage with a diverse range of people

How to apply:

Excited? If this sounds like you and you share in our vision to have an impact in our community, please view the position description. We can’t wait to hear from you, get your application in today.

A copy of the position description and selection criteria is available here.

Please email covering letter (max. two pages) addressing the key selection criteria listed in the PD, plus resume (max. three pages) directly to: employment@connectedlibraries.org.au Please do NOT apply directly through SEEK.

Applications close: Friday 28th February 2025 at 5pm

At Connected Libraries we embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Connected Libraries will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.

Connected Libraries is committed to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.