Customer Experience Library Engagement Officer- Band 4
Permanent Part Time
Annual salary range between $71 547 – $77 299 pro-rata (plus super)
Hours: Tuesday 10am –6pm at Cranbourne Library, Thursday 9am-5pm at Cranbourne West and Friday 9am-5pm at Cranbourne West, plus 1 Saturday every 4 weeks and 1 Sunday every 8 weeks.
About the role This is a brilliant opportunity to work at our busy Cranbourne Library, whilst also experiencing the intimate atmosphere of our Library lounge located in the Cranbourne West Community Hub.
Key Selection Criteria
• Knowledge and skills gained through on-the-job training commensurate with the requirements of the role • Post-trade or other post-secondary qualification is required • Passion to deliver quality and cost-effective programs. • Proven investigative and planning skills to assist with the development of new community programs • Proven experience developing and facilitating programs for all ages either in public libraries or in a teaching capacity • Ideally proven supervisory skills to undertake supervisory responsibilities as required • High level of quality, organisational and time management skills • Able to work independently and contribute as part of a team to meet organisational strategic outcomes and provide quality service delivery with strong customer service focus • Well-developed interpersonal and communication skills with the ability to communicate with all ages across all areas of our community and ability to manage conflict • Hands on information technology and problem-solving skills for a range of information technology and software tools • Proven ability to effectively and efficiently provide quality customer service • Driver’s licence is essential • Working with Children Check • Police Check
How to apply Excited? If this sounds like you and you share in our vision to have an impact in our community, please view the position description. We can’t wait to hear from you, get your application in today.
A copy of the position description and selection criteria is available here.
Please email covering letter (max. two pages) addressing the key selection criteria listed in the PD, plus resume (max. three pages) directly to: employment@connectedlibraries.org.au Please do NOT apply directly through SEEK.
Applications close Friday 31st January 2025 at 5pm
At Connected Libraries we embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith.
Connected Libraries will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.
Connected Libraries is committed to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.