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Customer Experience Officer – Casual

Casual shifts
Band 3 $35.14 to $38.83 per hour, plus casual loading

About Us
Connected Libraries are located in the City of Casey, which is one of Victoria’s largest, fastest growing and most diverse municipalities. We serve our community with 5 Libraries, a Library Lounge, 3 sets of 24/7 library lockers and a growing outreach service that extends across the municipality.

About the role
Connected Libraries are currently recruiting for a team of casuals to work across our various branches, including Bunjil Place, Cranbourne, Doveton, Endeavour Hills and Hampton Park Libraries.

Casual shifts can include day, evenings and Saturday morning shifts. A casual employee can accept a shift with the understanding that there is no firm advance commitment to ongoing work with an agreed pattern of work.

About You
We are ideally looking for highly flexible individuals who can accept shifts with minimal notice, are able to adapt quickly to fast paced working environments and thrive on providing excellent customer service skills with multi-cultural and diverse communities.

Key Selection Criteria

  • The ability to effectively and efficiently provide friendly customer service

  • Good interpersonal and communication skills with the ability to communicate with all ages across all levels of community

  • Information technology and problem-solving skills in a range of information technology and software tools

  • Demonstrated understanding of the role of public libraries in communities and a community focused approach to service delivery

  • Demonstrate ability to work independently and as part of a team to meet organisational strategic outcomes

  • Year 12 completed or equivalent

  • Public Library experience desirable

  • Driver’s licence

How to apply

Excited? If this sounds like you and you share in our vision to have an impact in our community, please view the position description.
We can’t wait to hear from you, get your application in today.

Please email covering letter (max. two pages) addressing the key selection criteria listed in the PD, plus resume (max. three pages) directly to: employment@connectedlibraries.org.au

Please do NOT apply directly through SEEK.

Applications close: Monday 31st March 2025 at 10am

At Connected Libraries we embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Connected Libraries will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.

Connected Libraries is committed to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.