Fantastic opportunity to join our Digital Operations team at Connected Libraries.   This is a unique opportunity to enhance the quality, customer experience, and success of our library services. This position requires a blend of leadership skills and a forward-thinking approach to data modernisation, focusing on improving IT service delivery. 

About us:

Connected Libraries are located in the City of Casey, which is one of Victoria’s largest, fastest growing and most diverse municipalities. We serve our community with 5 Libraries, a Library Lounge, 3 sets of 24/7 library lockers and a growing outreach service that extends across the municipality.

About the role:

As the Digital Support and Analytics Team Leader, you will oversee and guide the Digital Support Officers in their daily responsibilities. You will take charge of managing content, setting standards, developing training materials, and supporting the company intranet and Library Management System (LMS). Additionally, you will lead our data modernisation efforts, ensuring data integrity, managing capacity growth, training staff on tools, forecasting, and analysis, and facilitating the sharing of statistical data.

About you:

You will have:

• Experience in IT and/or computer science
• Experience managing and maintaining intranet site
• Experience with Library Management Systems including knowledge of data and reporting
• Experience with BI tools
• Excellent interpersonal and communication skills, with the ability to engage with a diverse range of people

How to apply:

Excited? If this sounds like you and you share in our vision to have an impact in our community, please view the position description. We can’t wait to hear from you, get your application in today.

A copy of the position description and selection criteria is available here.

Please email covering letter (max. two pages) addressing the key selection criteria listed in the PD, plus resume (max. three pages) directly to: employment@connectedlibraries.org.au.
Please do NOT apply directly through SEEK.

Applications close: Friday 28th February 2025 at 5pm

At Connected Libraries we embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Connected Libraries will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.

Connected Libraries is committed to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.